Refund policy

1. Returns & Eligibility

1.1. Return Window
Customers may return unused and unopened items in their original packaging within 14 days of receiving their order.

1.2. Non-Returnable Conditions
The following items are not eligible for return:

  • Products that have been used, opened, or damaged due to misuse.

  • Items not in their original condition or missing components.

  • Products returned beyond the 14-day window.

1.3. Return Process
To initiate a return, customers must contact support@attackbaby.com with their order details. Upon approval, Attack Baby will provide return instructions.

1.4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Attack Baby recommends using a trackable shipping service to ensure safe delivery of returned items.

2. Refund Policy

2.1. Refund Eligibility
Refunds are processed only for items that meet return conditions as stated in Section 1.

2.2. Refund Processing Time

  • Once the returned item is received and inspected, the refund will be issued within 7 business days.

  • Refunds will be credited back to the original payment method used for the purchase.

  • A confirmation email will be sent upon successful refund processing.

2.3. Non-Refundable Items
Certain purchases are non-refundable, including:

  • Digital downloads and software purchases.

  • Gift cards and promotional items.

  • Subscription services (as outlined in Section 5 of the Terms of Use).

3. Damaged or Defective Products

3.1. Reporting a Damaged or Defective Product

  • If a product arrives damaged or defective, customers must notify support@attackbaby.com within 48 hours of delivery with photos of the product and packaging.

  • Attack Baby will assess the issue and offer a replacement or full refund based on the customer’s preference.

4. Lost or Stolen Packages

4.1. Lost Shipments
If a package is lost in transit, customers should contact support@attackbaby.com for assistance. Attack Baby will coordinate with the shipping provider to locate the package.

4.2. Stolen Packages
Attack Baby is not responsible for stolen packages after delivery has been confirmed by the shipping carrier. Customers are encouraged to ensure secure delivery locations.

5. Return to Sender & Address Issues

5.1. Incorrect Address
If a package is returned due to an incorrect or incomplete address, customers will be responsible for the cost of reshipping.

5.2. Unclaimed Packages
Unclaimed or refused packages returned to Attack Baby may be subject to a restocking fee or may not be eligible for a refund.

6. Contact Us

For any returns, refunds, or shipping-related inquiries, customers may contact support@attackbaby.com. Attack Baby is committed to ensuring a smooth and transparent shopping experience.